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My credit card isn't working

The most common causes and how to fix them in a few steps.

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If your card is declined or won't save, these steps usually help:

  1. Open Settings > Payment.
  2. Enter your card details again. Make sure the name, card number and security code (CVC on the back) are exactly right. Our payment provider Stripe accepts all common cards.
  3. Check whether your bank needs you to confirm the payment, for example in its app.
  4. If everything is correct, the card shows as saved.

Still not working?

  • Prepaid and debit cards need a sufficient balance.
  • Close the app completely and restart it.
  • Try Apple Pay or Google Pay instead.

If none of this helps, contact us in the chat or at support@parknsleep.app.