Legal

Privacy policy

How we process and protect your data.

For municipalitiesBecome a hostShow pitches

This is a translation. In case of discrepancies, the German version shall prevail.

This privacy policy (the “Policy”) describes our policies regarding the collection, use and disclosure of personal information of the Parknsleep platform (the “Platform”), accessible at https://www.parknsleep.app, operated by parknsleep AG (“us”, “we” or “our”), as well as the various marketing activities (website parknsleep.eu, offline activities, social media, email messages in HTML format, collectively “Channels”).

Liability for links

References and links to third-party websites are outside our area of responsibility. Any responsibility for such websites is declined. Access to and use of such websites is at the user's own risk.

What data we collect

By personal data we mean data that can be used to establish your identity. This includes, for example, your name or your email address.

Non-personal data, on the other hand, is information that cannot be clearly linked to you, such as the number of visitors to a website.

Collection of personal data

When you interact with the Channels, we may collect personal data. This includes, among other things:

  • Your name and physical address as well as your email addresses and telephone numbers
  • Behavioural and demographic attributes, insofar as they are linked to personal identifiers
  • Past transactional behaviour on the Channels

When you register on our Platform and use it, we collect additional personal data. This data includes, among other things:

  • Your first and last name, personal contact details such as telephone number and the email address used for login
  • When you use the Platform, we record an audit log of your activity together with the date and time of the activity
  • The payment information you enter is forwarded by us to the relevant payment providers but is not stored.
  • When you use the Platform as a camper, we also record the registration plates of your vehicle and, when you book a pitch, the corresponding location data of the booking
  • When you use the Platform as a pitch provider, we also record the address of the pitch and any additional information for promoting and categorising the pitch

Collection of usage data

In order to ensure a high level of security and optimal use of our Channels and to optimise their availability, we store selected usage data of visitors when they access the Channels. This usage data is not evaluated to create personal usage profiles.

Usage data includes, among other things:

  • Unique IDs such as a cookie placed on your computer, mobile device or device IDs
  • Internet Protocol address (“IP address”) and data derived from your IP address, such as your geographical location
  • Information about your devices, such as information contained in HTTP headers (defined below) or other Internet transfer protocol signals, browser or device type and version, operating system, user agent identifiers and information on the presence or use of “apps” on your mobile devices, screen resolution and your preferred language
  • Behavioural data on your use of the Channels, such as web pages clicked, websites and content areas visited, and the date and time of activities
  • The web search you used to locate and navigate to the Channels

Occasionally we link usage data with personal data, e.g. an exact geographical location with your name. If we link usage data with personal data, we treat the linked data as personal data.

How we use and share data

Personal data

We use the personal data you share with us for the following purposes:

  • Compliance with legal requirements and corporate transactions
    We disclose your personal data if we consider this necessary or appropriate for the following reasons: (a) to comply with applicable laws, including laws applicable outside your country of residence, (b) to comply with requirements in connection with legal proceedings, (c) to comply with requests from public and government authorities, including public and government authorities outside your country of residence, for reasons of national security and/or for law enforcement purposes, (d) to enforce our terms and conditions and (e) to enable us to pursue available remedies or to limit the damage we have suffered.
  • Provision of relevant product alerts and updates
    We provide you with information about the Platform, for example new product versions, alerts, updates, prices, terms, special offers and related campaigns.
  • Carrying out marketing
    We use personal data to inform you about new products and services. Your visit to our Channels is tailored to your interests based on your personal data. We may also measure the success of our marketing campaigns on the basis of personal data.
  • Responding to enquiries
    We use personal data to be able to respond to your enquiries as specifically as possible and thus create the greatest possible added value when answering the enquiry.
  • Interactions on third-party social networks
    We may use personal data to communicate with you on third-party social networks. These interactions are subject to the privacy policies and terms of use of the respective network.
  • Improving relevance on the Channels
    We may use your personal data to personalise content on the Channels. The focus is on achieving a higher personal relevance of the content on the Channels.

Usage data

Unless otherwise provided by applicable laws, we may use, transfer and disclose other data we collect for any purpose. If we are required by applicable laws to treat other data as personal data, we will use and disclose it exclusively in the same way as personal data.

How we collect data

The use of automated interactions by the Platform may change as technology evolves. The following describes in more detail how the Platform currently uses the data collected during automated interactions.

Electronic communication protocols

When you visit websites or read HTML emails, information is automatically transmitted from you for technical reasons when the connection is established. This is mostly information about network access (where you are accessing from), the device (hardware and browser or email client), your IP address (which allows conclusions to be drawn about geographical location and company) as well as date and time.

Cookies

On our website we use standard market techniques such as cookies or tracking pixels (invisible graphics). They serve to make our website user-friendly, effective and secure. Cookies are small text files that are stored locally in the cache of the website user's internet browser and enable the browser concerned to be recognised. In addition to so-called session cookies, which are deleted automatically as soon as you log out or close your browser, we also use so-called permanent cookies, for example for the “Stay logged in on this computer” function, which recognise a returning user. Our cookies do not cause any damage to your computer.

You can prevent the installation of cookies by adjusting your browser software settings accordingly. Of course, you can delete cookies at any time using the corresponding browser function. If you delete cookies or set your browser to reject cookies, this may impair the functionality of the website.

Personalised or embedded URLs

We may use personalised or embedded URLs that allow us to identify you even without cookies. When an obviously personalised or embedded URL is used, personal data may be collected as you navigate through our website.

Embedded pixels and tracking technologies

We may use embedded pixel technologies in the electronic Channels that serve to identify individual user visits (as opposed to total visits) or for advertising purposes. Embedded pixels or other technologies may also be used in emails and online advertising. In this case, they provide information about when an email or advertisement was opened and how effective marketing campaigns are. The data collected with these technologies may be linked to the recipient's email address.

Payment methods

Within the framework of contractual and other legal relationships, on the basis of legal obligations or otherwise on the basis of our legitimate interests, we use functions of the payment service provider Stripe. The provider is Stripe Inc., 510 Townsend Street, San Francisco, CA 94103, USA.

The data processed by the payment service providers includes personal data, such as name and address, bank data, such as account numbers or credit card numbers, as well as contract, amount and recipient-related information. Verification by Stripe Connect is established by uploading an identity document (ID). The information is required to carry out the transactions. However, the data entered is only processed by the payment service providers and stored with them. This means that we do not receive any account or credit card information, but only information confirming or rejecting the payment. Under certain circumstances, the data may be transmitted by the payment service providers to credit agencies. The purpose of this transmission is to check identity and creditworthiness. In this regard, we refer to the terms and conditions and privacy notices of the payment service providers.

The terms and conditions and privacy notices of the respective payment service providers, which can be accessed within the respective websites or transaction applications, apply to the payment transactions. We also refer to these for further information and for asserting rights of revocation, information and other data subject rights.

Further information can be found in Stripe's privacy policy: https://stripe.com/privacy.

Analytics tools, third-party tools and cookies

What types of cookies we use:

  • Session cookie: to identify the current visitor
  • Config cookies: to store certain states / preferences on the website
  • Google Analytics cookies: the usual tracking cookies of GA.

Google Tag Manager

We use Google Tag Manager on our website. This service allows website tags to be managed via an interface. Google Tag Manager only implements tags. No cookies are set and no personal data is collected. Google Tag Manager triggers other tags, which may collect data. Google Tag Manager does not access this data. If deactivation has been carried out at domain or cookie level, it remains in place for all tracking tags insofar as these are implemented with Google Tag Manager. More information about Google Tag Manager can be found at the following link: http://www.google.de/tagmanager/use-policy.html

The user has the option of preventing all Google Tag Manager tags from being sent. To do this, the user must click the following opt-out link in order to place the Google Tag Manager deactivation cookie in their browser.

Google Analytics

Our Platform uses functions of the web analytics service Google Analytics. The provider is Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA.

IP anonymisation is active on our Platform. Users' IP addresses are shortened within the member states of the EU and the European Economic Area and in the other contracting states of the agreement. Google Analytics also uses cookies. These are text files that are stored on your computer and enable an analysis of your use of the website. The information generated by the cookie about your use of this website is generally transmitted to a Google server in the USA and stored there. Google Analytics cookies are stored on the basis of Art. 6(1)(f) GDPR.

Posthog

We use functions of the Posthog service on our Platform. These functions are provided by Posthog Inc., 965 Mission Street, San Francisco, CA 94103 USA. Posthog can record and replay your behaviour on our website. The storage of this data is limited in time and is used exclusively to improve our service based on your needs.

Further information can be found in Posthog's privacy policy: https://posthog.com/privacy

Facebook

We use functions of Facebook on our Platform, a social media network of Facebook Ireland Ltd., 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland. You can find out which functions (social plug-ins) Facebook provides at https://developers.facebook.com/docs/plugins/.

By visiting our website, information may be transmitted to Facebook. If you have a Facebook account, Facebook can assign this data to your personal account. If you do not want this, please log out of Facebook.

You can find Facebook's privacy policy, setting out what information Facebook collects and how it uses it, at https://facebook.com/policy.php

Twitter

We use functions of Twitter on our Platform, a social media network of Twitter International Company, One Cumberland Place, Fenian Street, Dublin 2 D02 AX07, Ireland. As a result, personal data may also be transmitted to Twitter. We do not monitor this data exchange and do not store anything about it.

If you would like to know more about how Twitter uses your data, you will find all the information in Twitter's privacy policy at https://twitter.com/privacy

Instagram

We use functions of the Instagram service on our Platform. These functions are provided by Instagram Inc., 1601 Willow Road, Menlo Park, CA, 94025 USA. If you are logged into your Instagram account, you can link the content of our pages to your Instagram profile by clicking the Instagram button. This allows Instagram to associate visits to our pages with your user account. We point out that, as the provider of the pages, we have no knowledge of the content of the transmitted data or its use by Instagram. Further information can be found in Instagram's privacy policy: https://instagram.com/about/legal/privacy/

Mailchimp

We use functions of the Mailchimp service on our Platform. These functions are provided by The Rocket Science Group LLC d/b/a Mailchimp, Attn. Privacy Officer, 675 Ponce de Leon Ave NE, Suite 5000, Atlanta, GA 30308, USA.

The Platform's newsletters and press releases are sent with the newsletter program Mailchimp. An email address is registered for the newsletter and press release mailing via the opt-in procedure. Each email sent contains a link with which the recipient can unsubscribe from the newsletter list.

The email addresses of our newsletter subscribers and, where applicable, their first and last names are stored on Mailchimp servers in the USA. Mailchimp uses this information on our behalf to send and evaluate the newsletters. Mailchimp may use this data to optimise its own services. However, Mailchimp does not write to the recipients on its own initiative. Your data may also be passed on to third parties to fulfil the stated purposes. Mailchimp also reserves the right to pass on your data for advertising purposes in cooperation with advertising networks and social media.

The emails are sent via various servers in Europe (and, in exceptional cases, in the USA). Among other things, the following data is collected from these emails, stored in the USA and made available to consumer protection as reports: bounce rates, open rates and click rates.

Further information can be found in Mailchimp's privacy policy: http://mailchimp.com/legal/privacy/.

Information and correction / deletion of data

On request, we will inform you at any time which data about you is stored by us. Should incorrect information be stored by us despite our efforts to keep your data accurate, complete and up to date, we will correct it immediately at your request.

Retention and deletion

The criterion for the duration of storage of personal data is the respective statutory retention period. After expiry of this period, the corresponding data is routinely deleted, provided it is no longer required for the performance or initiation of a contract.

Security through technical and organisational measures

In accordance with Art. 32(1) EU GDPR, we use technical and organisational measures for security in the processing of data in order to protect personal data against accidental or intentional manipulation, loss, destruction or access by unauthorised persons. The security measures in use are regularly reviewed and improved in line with technological developments.

Protection of minors

Persons who have not yet reached the age of 16 may not transmit any personal data to us without the consent of their legal guardians. Persons who have not yet reached the age of 16 may only provide us with personal information if the express consent of their legal guardians has been given or if the persons have reached the age of 16 or are older. This data is processed in accordance with these policies.

International transfer

If we process data in a third country (i.e. outside the European Union (EU) or a country recognised by the EU as a safe third country with adequacy status), or if this occurs in the context of using third-party services or disclosing or transmitting data to third parties, this only takes place if it is done to fulfil our (pre-)contractual obligations, on the basis of your consent, on the basis of a legal obligation or on the basis of our legitimate interests. Subject to statutory or contractual permissions, we process or have the data processed in a third country only if the special requirements of Art. 44 et seq. GDPR are met. This means that processing takes place, for example, on the basis of special guarantees, such as the officially recognised determination of a level of data protection corresponding to that of the EU (e.g. for the USA through the “Privacy Shield”) or compliance with officially recognised special contractual obligations (so-called “standard contractual clauses”).

Confidential data

We ask you not to send or pass on to us any confidential personal data (e.g. social security numbers, information on race or ethnic origin, political opinions, religious or other beliefs, health, criminal record or trade union membership).

Contact

Our data protection officer can be reached at privacy@parknsleep.app

parknsleep AG

c/o Lukas Imhof

Pfarrhausplatz 2

6403 Küssnacht

+41 41 588 01 83